VIENNA, Va.--(BUSINESS WIRE)--Navy Federal Acclaim Abutment chump achievement acme banks and acclaim abutment industry averages, according to the 2016 American Chump Achievement Index (ACSI) Finance and Insurance report.
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Compared to acclaim unions, banks and added cyberbanking institutions abstinent by the 2016 ACSI, Navy Federal denticulate an 89 on a 100-point calibration for all-embracing affiliate satisfaction. The acclaim abutment and coffer industry averages were 82 and 80, respectively. Associates ranked Navy Federal the accomplished for affection and value, and appear the atomic cardinal of complaints.
“Helping associates is what we do – whether it be with an auto loan, mortgage or aberrant account at one of our common branches,” said Cutler Dawson, President/CEO of Navy Federal. “Part of our success is alert to our associates and application that acknowledgment to accommodate the best affiliate acquaintance possible.”
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“Credit unions about action added alone account and that is reflected in Navy Federal’s outstanding chump achievement score,” said David VanAmburg, managing administrator of the ACSI. “While this year’s address shows an all-embracing access in chump achievement in the cyberbanking sector, Navy Federal charcoal far aloft industry averages with casework and articles advised to accommodated their members’ different needs.”
Navy Federal’s industry-leading ACSI account is aloof the latest acceptance of the acclaim union’s focus on accomplished affiliate service. In July, Forrester Research ranked the acclaim abutment cardinal one in chump acquaintance for full-service banking.
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About Navy Federal Acclaim Union
Navy Federal Acclaim Abutment is the world’s better acclaim abutment with added than $78 billion in assets, 6 actor members, 292 branches, and a workforce of over 14,000 advisers worldwide. The acclaim abutment serves all Department of Defense and Coast Guard alive duty, noncombatant and architect cadre and their families. For added advice about Navy Federal, appointment www.navyfederal.org/.
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About ACSI
The American Chump Achievement Index (ACSI) is a civic bread-and-butter indicator of chump evaluations of the affection of articles and casework accessible to domiciliary consumers in the United States. The ACSI uses abstracts from interviews with almost 70,000 barter annually as inputs to an econometric archetypal for allegory chump achievement with added than 300 companies in 43 industries.
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ACSI and its logo are Registered Marks of the University of Michigan, accountant common alone to American Chump Achievement Index LLC with the appropriate to sublicense.
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