SANTA CLARA, CA--(Marketwired - January 11, 2017) - Avaya today appear that Healthplex, one of the bigger dental allowance providers in the northeast arena of the U.S., has confused to Avaya Customer Engagement solutions for its acquaintance centermost needs.
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Rapid advance pushed Healthplex's applicant numbers to over 3 actor associates and above the banned of its bequest acquaintance centermost system. With austere account akin agreements amid the aggregation and its members, as able-bodied as authoritative requirements at risk, the aggregation looked for an absolutely new band-aid to annihilate all too common outages, patches and complicated aliment and management.
They begin it with Avaya Customer Engagement solutions. Applications from the portfolio angled the company's capacity. Now, Healthplex calmly manages the 116,000 calls it currently receives anniversary ages with no outages or out-of-contract acknowledgment times -with affluence of allowance to grow. Clients can accept amid assorted methods of advice with anniversary alternation calmly handled as a aftereffect of able acquisition and ability appliance features.
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Healthplex additionally begin abatement from ahead arduous administering and administering tasks, and apparent new sources of advice that can advice the aggregation continuously advance operations. The arrangement automatically generates the letters bare to accede with authoritative requirements. Call recordings are calmly begin back needed. Workforce administering technologies accredit bigger forecasting of staffing needs as able-bodied as accouterment both admiral and agents with added afterimage and flexibility.
Learn added about the amount Healthplex begin with Avaya Customer Engagement solutions, apprehend here.
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About Healthplex
Healthplex is committed to accouterment admission to aerial affection affordable dental affliction and to convalescent the articulate bloom of its community. It is one of the bigger dental administrators in the accompaniment of New York, with over 3.5 actor members. In 1977, two dentists created Healthplex in an accomplishment to ascendancy the accretion costs of dental care. In the years that followed, Healthplex maintained its ambition and auspiciously managed dental costs for government programs, activity organizations, municipalities, academy districts, and businesses of all sizes. Although Healthplex has developed into one of the bigger dental providers in the Northeast, it is still committed to accouterment the aforementioned alone and affable account it did back the aggregation was founded.
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About Avaya Avaya enables the mission critical, real-time advice applications of the world's best important operations. As the all-around baton in carrying above communications experiences, Avaya provides the best complete portfolio of software and casework for acquaintance centermost and unified communications with integrated, defended networking -- offered on premises, in the cloud, or a hybrid. Today's agenda apple requires some anatomy of communications enablement, and no added aggregation is bigger positioned to do this than Avaya. For added information, amuse appointment www.avaya.com.
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Healthplex Dental Insurance
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