I was declared to fly from Sacramento, Calif., to Seattle afresh with my sister and mother for a ancestors wedding. Before our trip, my sister had to be rushed to the emergency allowance with an abrupt affection condition. This prevented us from traveling.
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I had purchased biking allowance back I fabricated this booking through Travelocity. Little acceptable that did. Travelocity canceled our flights and beatific me admonition on how to administer for a acquittance from Delta Air Lines. Delta has a article for illness-related cancellations, but the airline absitively that it could not accord us a refund, but rather would accelerate us a agenda to administer against a approaching purchase.
Is there annihilation abroad we can do to accept a refund? We answerable all three flights on my sister's acclaim card. She can't allow to balance me or my mother now. My sister does not ambition to fly anywhere, back she's appointed for addition heart-related action and still is beneath cardiac care. Can you help?
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— Michele Kemp, Sacramento, Calif.
A: The biking allowance you bought through Travelocity should accept absolutely covered your cancellation. The action you purchased provides a abounding acquittance for a medical cancellation. Instead of accomplishing its obligation, Travelocity bounced you to Delta, which alone agreed to abandon your abandoning fees — not the acknowledgment you were acquisitive for.
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When a aggregation doesn't accommodated its obligations and bounces you to a third party, you usually can put an end to it by starting a cardboard aisle and ascent it to an executive, if necessary. By "paper trail," I beggarly befitting aggregate in autograph — no buzz calls.
It looks as if you spent abounding arresting hours on the buzz with Travelocity and Delta, aggravating to get an actual resolution. But allowance claims can booty time, and they charge be anxiously documented.
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I account the names, numbers and email addresses of all the bigwigs at Travelocity (owned by Expedia) and Delta on my consumer-advocacy site: www.elliott.org/company-contacts/expedia/ and www.elliott.org/company-contacts/delta-airlines/. You could accept appealed to one of them and asked for help.
I contacted Travelocity on your behalf. It turns out you were covered, but you hadn't been accustomed the actual instructions for filing a claim. After you accustomed the information, you filed a claim, and six weeks later, you accustomed an $811 refund, which covers all three tickets. I ambition your sister a accelerated recovery.
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Christopher Elliott is the ombudsman for National Geographic Traveler annual and the columnist of "How to Be the World's Smartest Traveler." You can apprehend added biking tips on his blog, elliott.org, or email him at chris@elliott.org.
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