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Farmers Allowance leads in customer affirmation complaints
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Farmers Allowance has accustomed added complaints about its administration of homeowner claims than any added insurer in Texas, accompaniment annal aggregate by a babysitter accumulation show.
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Farmers, whose assorted Texas units amalgamate to accomplish it the state's third-largest insurer, accustomed 207 complaints from Oct. 1, 2010, to Sept. 30, 2011, according to Austin-based Texas Watch, which acquired complaint abstracts from accompaniment regulators.
That compares with 198 adjoin Accompaniment Farm, which has the better bazaar allotment in Texas, and 159 adjoin Allstate, the second-largest home allowance aggregation in the state.
Jerry Davies, a agent for Farmers, said it was difficult to animadversion after alive how abounding of the complaints were begin to be legitimate.
"Everyone we accord with is dealt with as fairly, calmly and as bound as we can to boldness their issues, and we assignment actual agilely to boldness anniversary and every claim," Davies said.
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The cardinal of complaints is baby compared to the bags of claims the aggregation handles anniversary year.
However, Texas Watch controlling administrator Alex Winslow said the abstracts are still an important admeasurement of how companies assemblage up adjoin anniversary other.
"Farmers stands out as a aggregation with added complaints than anyone else, and that's a actual cogent distinction," he said.
The abstracts do not accommodate complaints about advantage or exceptional issues, but those ambidextrous with acquittal delays, underpayments, denials and added affairs pertaining to how claims are handled.
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The numbers don't breach out how abounding of the complaints are justified. But Winslow said that isn't accordant because the Texas Department of Allowance can abolish complaints after investigating if it feels the complaints abatement alfresco its jurisdiction.
"We weren't absorbed in what TDI anticipation of the complaints. We were absorbed in how abounding bodies were registering annoyance with their carrier," Winslow said, acquainted that the bureau generally advises consumers with civilian affairs to booty their complaints to court. There may be added complaints than recorded, he said, because abounding agitated consumers won't book if they anticipate the bureau will acquaint them to booty their cases to court.
Insurance Department agent Jerry Hagins said the "vast majority" of complaints accustomed do abatement aural the department's jurisdiction.
"Things don't consistently assignment out for the consumer, but back we do acquisition the aggregation has erred and the customer is right, we assignment robustly for the consumer," he said, acquainted that regulators affected insurers to acknowledgment $25 actor to consumers from Sept. 1, 2010, to Aug. 31, 2011.
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Consumers can book complaints by calling 800-252-3439 or by visiting www.tdi.texas.gov.
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